Online Shipping and Returns

This page is relevant to orders purchased online directly from www.twiginkenmare.com only. For items purchased elsewhere please contact the relevant retailer. Thank you. 

Shipping

We aim to dispatch all orders on the next day where possible, but failing that orders will be dispatched within 1-5 working days. 

We use An Post Standard delivery service.

• Ireland and Northern Ireland: 2-3 working days

• UK: Unpredictable due to Brexit. Please note also that you could be assessed for customs duty and VAT upon receipt

• Rest of Europe 5-7 working days

• Rest of the World 7-10 working days 

Returns

We have a 14 day return policy. Please email us at twiginkenmare@gmail.com to inform us of your return. Once we receive it, we will examine it before issuing any refund. We will then inform you by email if your return has been accepted. Refunds will be credited to your method of payment.

There is no return on gift cards. Handmade items are non-refundable unless damaged or ill-fitting upon receipt. Contact via email must be made within 48 hours.

Shipping costs are non-refundable. We advise that you send your returned item as a tracked parcel to be sure of its safe arrival as the cost of returning the purchase is the sender’s responsibility.

Gift Cards

With a gift card, you are giving the gift of choice ensuring the recipient receives the perfect Twigín gift!

There are two options for our Gift Cards –

• We can post you out a card & envelope ready to gift to your loved one.

• Or email you with a virtual Gift Card to send on.

Please note that our Gift Cards have a 6 month expiry date. As a small business we need to keep our work flowing. Please make sure this is clear to the person you are gifting it to. Thank you.